Privacy Policy

Last Updated: November 30, 2025

1. Introduction

Alona Ameur ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for your personal data is:

Name: Alona Ameur

Email: hello@alonaameur.com

Phone: (555) 123-4567

3. Information We Collect

3.1 Information You Provide to Us

  • Contact Information: Name, email address, phone number when you fill out contact forms or book a consultation
  • Communication Data: Messages, inquiries, and feedback you send to us
  • Booking Information: Details about your coaching sessions, preferences, and requirements

3.2 Information We Collect Automatically

  • Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns
  • Technical Data: IP address, browser type and version, device type, operating system, and time zone settings
  • Cookie Data: Information collected through cookies and similar technologies (see Cookie Policy below)

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
  • Legal Obligation: Processing is necessary to comply with the law
  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services) and your interests and rights do not override those interests

5. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your inquiries and provide customer support
  • To schedule and manage coaching sessions
  • To send you service-related communications
  • To improve our website and services
  • To send you marketing communications (only with your consent)
  • To comply with legal obligations and protect our rights
  • To analyze website usage and optimize user experience

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our website and provide services (e.g., email hosting, analytics)
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

All third parties are required to maintain the confidentiality and security of your personal data and use it only for the purposes we specify.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your personal data in accordance with GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact form submissions: 2 years from last contact
  • Booking and session records: 7 years (for legal and tax purposes)
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Website analytics data: 26 months

After the retention period, we will securely delete or anonymize your personal data.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you

Right to Rectification

You can request that we correct inaccurate or incomplete data

Right to Erasure

You can request deletion of your personal data ("right to be forgotten")

Right to Restrict Processing

You can request that we limit how we use your data

Right to Data Portability

You can request your data in a structured, machine-readable format

Right to Object

You can object to processing based on legitimate interests or for direct marketing

Right to Withdraw Consent

You can withdraw consent at any time where processing is based on consent

Right to Lodge a Complaint

You can complain to your local data protection authority

To exercise any of these rights, please contact us at hello@alonaameur.com. We will respond to your request within 30 days.

10. Cookie Policy

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze how our website is used.

10.2 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.

Duration: Session / Until browser closes

Preference Cookies

These cookies remember your choices and preferences (e.g., cookie consent choices) to provide enhanced, personalized features.

Cookie Name: cookie_consent_alona

Duration: Permanent / Until cleared

Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting anonymous information about pages visited and actions taken.

Duration: Up to 26 months

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure server infrastructure with regular security updates
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Staff training on data protection and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will delete such information.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: hello@alonaameur.com

Phone: (555) 123-4567

Response Time: We aim to respond within 48 hours

16. Supervisory Authority

If you are located in the European Economic Area (EEA) and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority. You can find your local authority at: https://edpb.europa.eu/about-edpb/board/members_en